Hospitality Assured

What is Hospitality Assured?

Hospitality Assured is the standard for service and business excellence specifically for the hospitality industry. It takes into account customer opinion and considers all aspects of service from the customers' point of view. It is an ongoing process that provides a series of performance standards against which an organisation can judge and measure itself.

Why do we need it?

Because we want to improve our standards and services to our customers.

With the ever increasing competition between Universities, not just locally but nationally and even internationally, we need to put our University on the map by providing students and visitors the standard of service and business excellence that will exceed their expectations.

Many Universities across the country already have HA in various services from meetings and conferences to catering and residential services.

Campus Services has the opportunity to move forwards with our competitors. If we get left behind there will be no selling power, thus from a marketing point of view no additional benefit to students and visitors in coming to the University of Exeter. With Hospitality Assured Accreditation we could promote these standards through all University of Exeter campus outlets.

What does it mean for us?

It's about understanding our customers' needs and continuously striving to meet those needs in a way that will work for us.
It's about what we do and how we can do it better.
It's about knowing how successfully we look after our customers.
It's about having the right people in the right place at the right time.
It's about serving hot food hot and cold food cold.
It's about continually providing our best for every guest.
It's about being a quality employer with quality staff.
It's about a set of standards that we can use to measure how we perform.

Contact

Name: Wendy Courtney
Location: Mardon Hall
Email: W.K.Courtney@exeter.ac.uk
Tel: (01392) 725479